Terms & conditions
We accept your booking on the basis of the Terms and Conditions below, which are designed to clarify the contractual obligations between us. Please spend some time reading them carefully, and please feel free contact us should anything be unclear.
Your contract with us
1. Your Booking
Your booking, once accepted and confirmed in writing to you, represents a contract between all persons named on the Booking Form, and/or the Personal Details booking page, and/or on the Confirmation of Reservation, and Costa Tropical Events (The Company). The contract is based on the information given on www.costatropicalevents.com, and the terms laid out in the following Booking Conditions.
2. Your Payment
Your Confirmation of Reservation includes an invoice showing the deposit paid and the final balance due. The outstanding amount must be paid by the due date. Should we not receive payment by this date we reserve the right to treat your booking as cancelled, in which case you could be liable to pay cancellation charges according to the scale set out in paragraph 4 below.
N.B. 1: The person making the on-line booking does so on behalf of all persons named on it, and he/she becomes directly responsible to the Company for the payment of the total holiday price and if applicable, and where appropriate, for the cancellation charges and disbursements of any funds.
3. Your Alterations
If you want to change any of the details of your booking, we will always do our best to help. We will however make an amendment charge of €10 per person (maximum €40 per Personal Details booking page per amendment) as a contribution to our administrative expenses. If after the final balance has become due you wish to make an alteration, we reserve the right to make cancellation charges as detailed in paragraph 4 below. All amendments must be notified to us in writing by the person who made the original booking.
4. Your Cancellation
You or any member of your party may cancel your booking or part of it once it has been confirmed but the cancellation will only be valid if made in writing direct to the Company. If the cancellation results in a person travelling alone, a single room supplement is payable. The amount payable on cancellation depends upon when we receive your written instructions - the more notice you give, the less we will charge. The different periods before departure date within which written instructions are received by Costa Tropical Evens and amounts of cancellation charged in each period (shown as a percentage of the total holiday price) are as follows:
|prior to "Balance Due" date*||Deposit only|
|"Balance Due" date - 15 days||30% or deposit if greate|
|14 - 2 days||60%|
|less than 48 hours in advance
or after departure date
N.B. : If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.
* The "Balance Due" date is printed/shown on your "Confirmation of Reservation".
5. Your Complaints
In the unlikely event that you have problems whilst on holiday, you have to report the matter to us as soon as possible during your holiday. If the matter is not then satisfactorily resolved, you have to send us an email explaining the situation within 14 days after the trip or event has taken place. We take any complaints received seriously. However, in order to be fair to all concerned, complaints will be considered only where the above procedure has been followed.
Our contract with you
1. Our Confirmation Of Reservation
When we have received your booking and deposit we will send you a Confirmation of Reservation which details exactly what is booked for you. From this moment Costa Tropical Events has accepted your booking on the terms set out in this Contract.
2. Our AlterationsIt is unlikely that we will have to make any changes to your holiday but we do plan your holiday arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date. If a major change becomes necessary we will inform you as soon as is reasonably possible if there is time before your departure.